CFO and General Counsel, McDonald Automotive Group

<h1><strong>Introduction</strong></h1><p>In a time when dealerships across the nation were paralyzed by the CDK Global outage, McDonald Automotive ran a radio ad to their customers on how they were unaffected. Their decision to adopt Tekion’s secure, cloud-native platform not only shielded them from operational disruptions but also elevated their dealership performance. This video details how McDonald Automotive discovered a competitive advantage through Tekion’s modern, integrated DMS.</p><p><br></p><h1><strong>Implementation Success</strong></h1><p>Tekion’s modern architecture enabled McDonald Automotive to maintain full operational capacity during the outage. Beyond continuity, Tekion brought greater transparency, streamlined workflows, and improved employee experiences. Staff immediately noticed the contrast with legacy systems, remarking on Tekion’s unified platform and modern UI, which empowered them to deliver faster, smoother customer service.</p><p><br></p><h1><strong>Key Features and Benefits</strong></h1><h2><br></h2><h2><strong>Built-in Resilience and Security</strong></h2><p>Tekion’s modern architecture prevents system-wide vulnerabilities, making it significantly more secure than legacy DMS providers.</p><h2><br></h2><h2><strong>All-in-One Platform</strong></h2><p>Unlike older systems requiring multiple add-ons, Tekion consolidates CRM, inventory, financial reporting, sales tools and more into one cohesive system, improving internal workflows and customer interactions.</p><h2><br></h2><h2><strong>Actionable CRM Dashboard</strong></h2><p>Sales teams benefit from Tekion’s dynamic CRM, which shows appointments, showroom activity, deal status, and follow-up reminders—all in real time—improving sales performance and guest satisfaction.</p><h2><br></h2><h2><strong>Enhanced CSI and Customer Experience</strong></h2><p>Since implementing Tekion, CSI scores rose from 93–94% to 98–99%, thanks to improved deal flow, faster approvals, and a seamless customer journey.</p><h2><br></h2><h2><strong>Data Transparency for Coaching and Performance</strong></h2><p>Real-time reporting on KPIs such as hours per RO and effective labor rate allows fixed ops managers to better coach teams and drive performance across departments.</p><h2><br></h2><h2><strong>﻿Modern Interface, Minimal Training</strong></h2><p>Tekion’s intuitive design eliminates the need for workarounds or multiple logins, drastically reducing the learning curve and enhancing day-to-day efficiency for all departments.</p><p><br></p><h1><strong>Culture and Operational Impact</strong></h1><p>McDonald Automotive’s team describes working with Tekion as inspiring—a departure from clunky, outdated systems to a streamlined, tech-forward environment. By removing operational friction and allowing staff to focus on customers rather than software limitations, Tekion has helped foster a more engaged, high-performing workforce.</p><p><br></p><h1><strong>Conclusion</strong></h1><p>McDonald Automotive’s proactive move to Tekion not only protected them from the CDK Global cyber incidents but also transformed how they operate and serve customers. With improved efficiency, elevated CSI, and future-ready technology, Tekion has become central to McDonald Automotive. Their story underscores Tekion’s role as a resilient, innovative platform for dealerships seeking to thrive in a rapidly changing retail landscape.</p>

"When you talk about a modern tech stack, versus a tech stack that was developed four or five decades ago,  the security that comes along with modern architecture is drastically improved."

Colorado automotive group switches to Tekion's Dealer Management System

McDonald Auto Group reviews Tekion Dealer Management System

McDonald Automotive's Shift to Tekion: A Story of Resilience and Modernization

 Dealer Principal, Thor Motors Orillia

<h1>Introduction</h1><p>Thor Motors, a Ford dealership in Ontario, made the switch to Tekion’s modern dealership management system (DMS) and customer relationship management (CRM) platform after facing persistent challenges with their legacy system. In this video, the Thor Motors team highlights how Tekion provided unparalleled visibility into operations, increased profitability, and streamlined workflows, positioning the dealership for long-term success.</p><h1><br></h1><h1>The Need for Change</h1><p>Prior to adopting Tekion, Thor Motors struggled with a DMS that concealed critical financial data, leading to an estimated $40K in lost gross profit every month. Without real-time insights, the dealership lacked the ability to identify inefficiencies and revenue opportunities. To drive profitability and gain better control over operations, the team sought a comprehensive, cloud-native solution.</p><h1><br></h1><h1>Implementation Success</h1><p>Thor Motors saw immediate benefits upon transitioning to Tekion, with gross profits increasing by $30K–$40K per month. The platform’s intuitive interface and real-time data visibility allowed the dealership to re-evaluate business strategies, address operational blind spots, and focus on customer needs. Within weeks, Tekion provided a clearer picture of dealership performance than the previous system had in 30 years.</p><h1><br></h1><h1>Key Features and Benefits</h1><h2>Real-Time Financial Transparency</h2><p>With Tekion, Thor Motors can track gross profits, monitor revenue trends, and identify discrepancies as transactions occur, eliminating end-of-month financial surprises.</p><h2>Unified Dealership Platform</h2><p>Tekion integrates CRM, desking, F&amp;I, accounting, and mobile payments into a single, seamless system, eliminating inefficiencies and ensuring a smooth customer experience.</p><h2>Efficient and User-Friendly Interface</h2><p>Employees benefit from a modern, intuitive platform where key information is accessible within one click or a simple search, making day-to-day tasks more efficient.</p><h2>Seamless Transaction Process</h2><p>From desking to credit approvals and F&amp;I, Tekion automates workflows to ensure no steps are missed, improving operational accuracy and efficiency.</p><h2>Future-Proof Technology</h2><p>Unlike legacy DMS providers that build on outdated foundations, Tekion was designed as a cloud-native platform, ensuring faster updates, continuous improvements, and long-term scalability.</p><h1><br></h1><h1>Culture and Operational Impact</h1><p>Beyond financial gains, Tekion has driven a cultural shift at Thor Motors, encouraging the team to embrace change and continuously optimize dealership operations. Employees now have greater confidence in their processes, enabling them to focus on delivering better customer experiences and maximizing profitability.</p><h1><br></h1><h1>Conclusion</h1><p>Thor Motors’ adoption of Tekion showcases the power of a modern, cloud-based DMS in transforming dealership performance. By providing real-time visibility, seamless workflows, and a fully integrated platform, Tekion has positioned Thor Motors for sustainable success. Dealerships looking to future-proof their operations and maximize profitability can confidently make the switch to Tekion.</p>

"Within the first couple weeks, we had a clearer picture of what was happening in the store than we did for the previous 30 years."

Thor Motors switches to Tekion's Dealer Management System and CRM

Canadian Ford Dealer reviews Tekion Dealer Management System and CRM

Thor Motors' Transformation with Tekion: A Case of Profitability and Operational Clarity

Testimonial Compilation Video

<h1><strong>Introduction</strong></h1><p>Tekion continues to redefine the automotive retail landscape, empowering dealerships across North America with an innovative, customer-first approach. This compilation video showcases dealer partners sharing how Tekion’s platform enhances operations, customer satisfaction, and retention, offering a glimpse into the future of automotive technology.</p><h1><br></h1><h1><strong>Key Innovations</strong></h1><h2><strong>Seamless End-to-End Platform</strong></h2><p>Tekion’s single-login system eliminates the need for multiple software tools, allowing employees to focus on delivering exceptional customer experiences.</p><h2><br></h2><h2><strong>Digital Flexibility</strong></h2><p>Dealerships can now engage with customers both in-person and digitally, mirroring the retail experiences consumers expect outside the automotive industry.</p><h1><br></h1><h1><strong>Impact on Dealership Operations</strong></h1><h2><strong>Efficiency Gains</strong></h2><p>Dealers highlighted faster workflows, from service check-ins to final transactions. For example, digital signatures and streamlined paperwork processes drastically reduced time spent on administrative tasks.</p><h2><br></h2><h2><strong>Sales and Service Improvements</strong></h2><p>Many partners reported significant increases in Sales CSI and Service CSI, with customers appreciating improved visibility into their repair orders (ROs) and ease of communication with dealership staff.</p><h2><br></h2><h2><strong>Competitive Advantage</strong></h2><p>Tekion’s platform enables customers to view, approve, and pay for ROs in one location—an edge over competitors stuck in analog processes.</p><h1><br></h1><h1><strong>Customer-Centric Benefits</strong></h1><h2><strong>﻿Enhanced Retention</strong></h2><p>By focusing on creating lifetime guests, Tekion-equipped dealerships build stronger customer relationships. Many customers cited Tekion’s digital features as reasons they return, from efficient service check-ins to easy follow-ups.</p><h2><br></h2><h2><strong>﻿Positive Feedback</strong></h2><p>Dealerships frequently receive customer praise for the streamlined service experience, demonstrating the tangible benefits of adopting modern, user-friendly technology.</p><h1><br></h1><h1><strong>﻿Conclusion</strong></h1><p>Tekion’s focus on efficiency, innovation, and the customer experience resonates with dealerships looking to thrive in an increasingly competitive market. As one dealer noted, "We are not a company that focuses on a single transaction. We want a lifetime guest, and Tekion has enabled us to do just that."</p><p>This video underscores the platform’s role in setting a new standard for dealership operations and customer satisfaction, ensuring its partners are future-ready.</p><p><br></p>

"Tekion improves the customer experience at our dealerships."

Tekion is a transformative force in dealership management systems (DMS) and automotive crm, enabling dealers to significantly improve customer experiences.

Dealerships improve customer experience with Tekion

Leveling Up Customer and Dealership Experiences with Tekion

General Manager, Capital GMC Buick 🇨🇦

<h1><strong>Introduction</strong></h1><p>Capital Buick GMC of Edmonton, Alberta, has transformed its operations and profitability by embracing Tekion's modern dealership management system (DMS). This partnership has propelled their growth, positioning them as a model for other dealerships across Canada aiming to elevate both customer experience and operational efficiency.</p><h1><br></h1><h1><strong>The Catalyst for Change</strong></h1><p>In 2021, as the dealership faced mounting challenges with their outdated DMS, leadership recognized the urgent need for a more streamlined, effective solution to reverse profit losses in Service and Parts. Their commitment to finding a technology partner aligned with a focus on innovation led them to Tekion—a platform that could unlock untapped potential in operations and customer service.</p><h1><br></h1><h1><strong>Results-Driven DMS</strong></h1><h2><br></h2><h2><strong>Fixed Operations Profitability Growth</strong></h2><p>Since implementing Tekion, Capital Buick GMC has seen an impressive 113% increase in Fixed Ops profitability. The platform’s data insights allowed the dealership to identify and capitalize on opportunities, ultimately reshaping their financial performance.</p><h2><br></h2><h2><strong>Revenue Growth</strong></h2><p>Between 2021 and 2023, Capital Buick GMC achieved a 63% year-over-year increase in total revenue. This growth underscores the effectiveness of Tekion's comprehensive tools in enhancing both revenue generation and cost efficiency.</p><h1><br></h1><h1><strong>Key Features and Advantages</strong></h1><h2><br></h2><h2><strong>﻿Integrated CRM and Payment Solutions</strong>:</h2><p>Tekion’s CRM and Tekion Pay provide Capital Buick GMC with cohesive, seamless payment processes. Mobile payment options have simplified transactions, elevating convenience for customers and increasing sales.</p><h2><br></h2><h2><strong>Streamlined Operations</strong>:</h2><p>The dealership's transition to Tekion eliminated the need for multiple systems, making everyday tasks more efficient and reducing training time for employees. With an all-in-one system, Capital Buick GMC's customer experience has become smoother, helping raise CSI scores to 97%.</p><h2><br></h2><h2><strong>Enhanced Reporting</strong>:</h2><p>Tekion's fast, accurate reporting features provide managers with real-time insights into expenses, revenue streams, and inventory—all crucial for strategic decision-making in a competitive market.</p><h1><br></h1><h1><strong>Customer and Employee Experience</strong></h1><p>Tekion's mobile-friendly features have allowed the dealership to better manage customer interactions, creating a faster, more personalized experience that has bolstered customer retention to 93%. Employees have also benefitted, with a significant reduction in administrative tasks enabling them to focus on delivering quality service.</p><h1><br></h1><h1><strong>Conclusion</strong></h1><p>Capital Buick GMC's experience with Tekion highlights how Canadian dealerships can drive growth and operational excellence through technology. The notable increases in profitability and revenue reflect the potential Tekion offers for other dealerships aiming to remain competitive and responsive to evolving customer expectations.</p>

"There's a whole new generation of automotive retail operators looking to maximize every opportunity through the use of cutting-edge technology. Tekion is the answer to that."

Capital Buick GMC discusses results with Tekion, a modern dealership management system (DMS), in enhancing profitability and experiences.

Canadian Dealer's success with Tekion Dealer Management System

Capital Buick GMC's Tekion Success Story: A Case of Operational Excellence and Customer Focus

 President & General Manager, Longo Toyota

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Longo Toyota, the world’s largest automotive dealership, has partnered with Tekion, a modern dealership management system (DMS), to enhance both guest and employee experiences significantly. This shift, especially pertinent in the post-pandemic era, focuses on streamlining operations and improving service efficiency.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Background</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The decision to implement Tekion at Longo Toyota stemmed from a desire to not just return to the old ways but to modernize their approach entirely. The dealership's motto, "back to better," reflects a commitment to exceeding pre-pandemic operational standards and aligning with contemporary consumer expectations.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Tekion Transformation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Goals and Expectations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Longo Toyota’s main goal was to improve the overall experience at the dealership, for both customers and staff, rather than purely seeking financial gain. This objective guided the selection and implementation of Tekion, which promised a more integrated and intuitive system.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Implementation Process</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Adopting Tekion was a massive undertaking due to the dealership's size—spanning 40 acres with extensive daily operations. However, the transition proved to be seamless, highlighting Tekion’s capability to support large-scale operations without disrupting daily activities.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Key Features and Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><ul><li><strong style="color: rgb(13, 13, 13);">Efficiency Improvements</strong><span style="color: rgb(13, 13, 13);">: The introduction of a single DMS for all dealership operations has significantly reduced paper usage and sped up service times.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Mobile First Approach</strong><span style="color: rgb(13, 13, 13);">: Through Tekion’s mobile capabilities, customer wait times were drastically reduced, enhancing the service experience.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Automated Dispatching</strong><span style="color: rgb(13, 13, 13);">: Auto dispatch features have allowed technicians to work more efficiently, reducing time spent on manual tasks.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Enhanced Reporting</strong><span style="color: rgb(13, 13, 13);">: What once took days now takes hours with Tekion’s efficient reporting tools, demonstrating the system’s capability to handle complex data swiftly.&nbsp;</span></li></ul><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Impact on Operations and Customer Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Customer Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">With faster services and a mobile-responsive system, customers spend less time waiting and more time enjoying a streamlined service process. This ease of interaction has led to increased customer satisfaction and retention.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Employee Satisfaction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Employees have benefited from reduced paperwork and more efficient task management. Technicians, in particular, have seen improvements in their daily workflows, allowing them to focus more on quality service delivery.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Environmental Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Going paperless not only aligns with environmental sustainability goals but also enhances operational efficiency, reducing waste and clutter across the dealership.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Future Outlook</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The successful integration of Tekion at Longo Toyota is seen as just the beginning. With continuous updates and improvements, Tekion is expected to keep pushing the boundaries, ensuring that Longo Toyota remains at the forefront of dealership innovation.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Longo Toyota's partnership with Tekion has transformed how the dealership operates, proving that modern technology can significantly enhance both customer and employee experiences. The dealership's journey with Tekion is a testament to the power of innovative solutions in adapting to changing market demands and consumer expectations.&nbsp;</span></p>

"Tekion gives us the tools to be more efficient at our processes and give the customers a better experience."

Longo Toyota discusses partnership with Tekion, a modern dealership management system (DMS), to enhance both guest and employee experiences significantly.

Longo Toyota Reviews Tekion Dealer Management System

Enhancing Customer and Employee Experiences at Longo Toyota with Tekion

COO and Vice President, Ferrari Lake Forest

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>In the world of luxury car dealerships, adopting innovative technology is crucial for maintaining an edge. Ferrari Lake Forest is an exemplary case of how integrating innovative software can revolutionize operations and customer service. This video delves into their transition to Tekion, a modern dealership management system (DMS), and the multitude of improvements it has facilitated.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Need for Change</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>Ferrari Lake Forest catered to a unique clientele, selling not just cars but dreams—luxuries that customers deeply desired. Such an exclusive market demanded exceptional service and operational efficiency, which their old analog dealer management system could no longer support. The dealership recognized the need for a platform that was as sophisticated and forward-thinking as their customer base and products.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Choosing Tekion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>After evaluating various options, Ferrari Lake Forest chose Tekion because of its digital-first approach, which stood in stark contrast to the traditional systems that had dominated the automotive retail industry for decades. Tekion offered a seamless, intuitive user experience and robust features that promised to streamline every aspect of dealership operations.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Implementation and Results</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Effortless Transition</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p>Contrary to the dealership's previous experiences with dealer management system transitions, switching to Tekion was remarkably smooth. This ease of transition was a critical factor in its rapid adoption by the staff.&nbsp;</p><h2><strong style="color: rgb(13, 13, 13);">Comprehensive Inventory Management</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">With Tekion, the dealership gained an unprecedented level of insight into their inventory. Managers could now access detailed reports on the financial status of each car, which streamlined decision-making and enhanced financial oversight.&nbsp;</span></p><h2><strong style="color: rgb(0, 0, 0);">Streamlined Dealership Sales and F&amp;I Operations</strong><span style="color: rgb(0, 0, 0);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The sales team at Ferrari Lake Forest was particularly pleased with how Tekion allowed them to manage the entire customer journey, from initial sale to final finance. This all-in-one capability reduced delays and improved customer satisfaction.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Digitalization of Operations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion digitized essential operations, from contract adjustments to payment processing, aligning with contemporary business practices and significantly reducing paperwork.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Enhanced Customer Care</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The efficiency gained through Tekion allowed the dealership more time to focus on what truly matters: customer care. Improved interaction with clients led to better service and increased customer loyalty.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Manufacturer Integration</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The integration of Tekion with various car manufacturers (OEMs) streamlined communications and operations, making the dealership more efficient and responsive.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(0, 0, 0);">The Impact of Tekion on Dealership Growth</strong><span style="color: rgb(0, 0, 0);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Ferrari Lake Forest experienced noticeable improvements in multiple areas of their business, from operational efficiency to customer satisfaction. The digital tools provided by Tekion not only saved time but also allowed the dealership to handle more clients effectively, thereby driving growth and profitability.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion by Ferrari Lake Forest is a prime example of how embracing technology can transform a luxury car dealership. The benefits ranged from enhanced operational efficiency and customer service to better inventory and fiscal management. Tekion is highly recommended for any dealership aiming to modernize its operations and improve its bottom line.&nbsp;</span></p>

"Every aspect of our operations have been made better. The client experience has been made better." 

This video delves into a Ferrari dealer's transition to Tekion, a modern dealership management system (DMS), and the multitude of improvements it has facilitated.

Ferrari Lake Forest Reviews Tekion Dealer Management System

Ferrari Lake Forest's Business Transformation with Tekion 

Vice President and COO, Lake Auto Group

<h1><strong>Introduction&nbsp;</strong></h1><p>Lake Auto Group's adoption of Tekion's dealership management system (DMS) marks a significant milestone in their quest for operational excellence. This video explores the reasons behind their switch, the ease of implementation, and the substantial benefits they have experienced since transitioning to Tekion.&nbsp;</p><h1><br></h1><h1><strong>Selection of Tekion: A Strategic Decision&nbsp;</strong></h1><h2><strong>Evaluating the Options&nbsp;</strong></h2><p>Lake Auto Group evaluated several DMS platforms but consistently returned to Tekion for its advanced features and progressive approach. The decision was driven by the need to replace increasingly outdated systems with something more adaptable and forward-thinking.&nbsp;</p><h2><strong>Why Tekion Stood Out&nbsp;</strong></h2><p>Tekion appealed to Lake Auto Group due to its innovative approach and the promise of a system that aligns with modern technological advancements. The cloud-based, encrypted platform offered what they needed: a comprehensive solution capable of revolutionizing their dealership operations.&nbsp;</p><h1><br></h1><h1><strong>Implementation and Training: A Seamless Transition&nbsp;</strong></h1><h2><strong>The Training Process&nbsp;</strong></h2><p>Introducing new technology can often be daunting. However, Tekion's user-friendly interface made the training process straightforward and quick. New managers were able to get up to speed with minimal effort, appreciating the system's simplicity and effectiveness.&nbsp;</p><h2><strong>Initial Feedback and Adaptation&nbsp;</strong></h2><p>Feedback from employees across various age groups has been overwhelmingly positive. The intuitive nature of the system has streamlined the learning curve, enabling a smooth transition and quick adaptation to the new DMS.&nbsp;</p><h1><br></h1><h1><strong>Operational Improvements and Benefits&nbsp;</strong></h1><h2><strong>Enhanced Efficiency and Analytics&nbsp;</strong></h2><p>One of the standout features of Tekion is its real-time analytics dashboard. This tool provides Lake Auto Group with immediate access to performance metrics and trends, significantly enhancing decision-making capabilities and operational transparency.&nbsp;</p><h2><strong>Streamlining Finance and Audits&nbsp;</strong></h2><p>The financial processes within the dealership have been drastically streamlined. Monthly closings, which previously took several days, can now be completed in about half an hour, illustrating the system's efficiency and the robustness of its financial tools.&nbsp;</p><h2><strong>Environmental and Cost Benefits&nbsp;</strong></h2><p>Going paperless was another significant advantage. The transition to digital processes has not only facilitated a smoother workflow but also contributed to environmental sustainability by reducing the dealership's paper usage.&nbsp;</p><h1><br></h1><h1><strong>﻿Conclusion&nbsp;</strong></h1><p>Lake Auto Group's transition to Tekion's DMS has not just met but exceeded their expectations. The ease of use, combined with powerful analytical tools and improved operational efficiencies, has transformed their daily operations. The system has not only enhanced employee satisfaction but also elevated customer service, positioning Lake Auto Group as a forward-thinking leader in the automotive industry. The success story of Lake Auto Group with Tekion serves as a compelling case for other dealerships considering a similar transformative journey.&nbsp;</p>

"Rarely do you come across a vendor that turns into a partner, and that is what Tekion has done for us."

Lake Auto Group's adoption of Tekion's dealership management system (DMS) marks a significant milestone in their quest for operational excellence.

Lake Auto Group Reviews Tekion Dealer Management System

Transformative Efficiency: Lake Auto Group's Shift to Tekion's DMS

Managing Partner, Power Ford

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Power Ford's endorsement of Tekion, a modern dealership management system (DMS), underscores a significant shift in automotive dealership operations. This article explores how Tekion's innovative features and integrated systems have revolutionized Power Ford’s processes, making them a model for other dealerships aiming to adapt to industry changes.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Tekion: A Paradigm Shift in DMS</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Need for Innovation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Traditionally, Dealer Management System providers have been characterized by their size and resistance to change, which often results in outdated systems that fail to meet contemporary needs. Power Ford's search for a new DMS led them to Tekion because of its reputation for innovation and forward-thinking capabilities.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Implementation Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Power Ford faced common industry anxieties about switching systems, such as data migration and potential disconnection with clients. However, Tekion's proactive implementation process, which included extensive on-site support, facilitated a seamless transition, allowing Power Ford to maintain continuous operations without significant disruptions.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Key Features and Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Integrated Automotive Customer Relationship Management (CRM)</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The Power Ford team remarks how unlike traditional DMS systems that grow through acquisitions, Tekion grows through innovation. Its CRM is fully integrated within the DMS, providing a unified platform that enhances operational efficiency and user experience.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Revolutionary Payment Solutions: Tekion Pay</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion Pay has redefined the payment experience at Power Ford, supporting features like mobile payment links that align with modern consumer expectations. This has been particularly beneficial for services like vehicle pickup and delivery, streamlining transactions and improving customer satisfaction.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">User-Friendly Interface</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion across Power Ford has been smooth, with employees appreciating its intuitive design and ease of use. This ease of adoption is crucial for maintaining productivity during and after the transition to a new system.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Continuous Improvement and Future Outlook</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion's commitment to continuous improvement ensures that its systems remain cutting-edge, providing dealerships like Power Ford with confidence in their long-term viability and effectiveness. This aspect of Tekion is vital for dealerships that recognize the dynamic nature of the automotive industry and the need to evolve continually.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Power Ford's recommendation of Tekion to any dealership reflects a broader industry trend towards more adaptable, integrated, and customer-focused DMS solutions. Tekion's innovative approach not only meets the current demands of dealership management but also sets a new standard for future developments in the field. As the automotive industry continues to evolve, Tekion's role in shaping how dealerships operate is becoming increasingly significant, making it a critical tool for any forward-thinking dealership.&nbsp;</span></p>

"I would recommend Tekion to any dealer that thinks outside of the box."

Power Ford's video endorsement of Tekion, a modern dealership management system (DMS), underscores a significant shift in automotive dealership operations.

Ford Dealership Reviews Tekion Automotive CRM and DMS

Power Ford's Endorsement of Tekion: Transforming Dealership Management 

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong></h1><p><span style="color: rgb(13, 13, 13);">Tekion has emerged as a transformative force in dealership management systems (DMS), enabling dealers to significantly cut costs and boost revenue. This video explores how Tekion leverages modern technologies like artificial intelligence to enhance business operations, leading to financial gains and improved customer interactions.</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Cutting Costs with Tekion</strong></h1><h2><strong style="color: rgb(13, 13, 13);">Immediate Reduction in DMS Costs</strong></h2><p><span style="color: rgb(13, 13, 13);">Dealerships switching to Tekion have observed a drastic reduction in their monthly expenses for dealership management systems. By offering a more competitive pricing structure, Tekion has helped dealers lower their operational costs from figures as high as $50,000 to $60,000 per month to the lower thirties.</span></p><h3><strong style="color: rgb(13, 13, 13);">Enhanced Visibility and Control Over Expenses</strong></h3><p><span style="color: rgb(13, 13, 13);">One of the standout features of Tekion is its ability to provide clear and actionable insights into dealership expenses. This enhanced transparency allows dealers to quickly identify and eliminate wasteful spending, with some dealers reporting a 10 to 20% savings within the first six months of implementation.</span></p><h3><strong style="color: rgb(13, 13, 13);">Vendor Consolidation</strong></h3><p><span style="color: rgb(13, 13, 13);">Tekion integrates various functionalities into a single platform, reducing the need for multiple bolt-on vendors. This consolidation has not only simplified operations but also resulted in substantial cost savings by eliminating the need to manage and pay several separate service providers.</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Increasing Revenue through Innovation</strong></h1><h2><strong style="color: rgb(13, 13, 13);">AI-Driven Sales Enhancements</strong></h2><p><span style="color: rgb(13, 13, 13);">Tekion utilizes artificial intelligence to replicate a recommendation system akin to those used by leading online retailers like Amazon. This technology provides personalized suggestions to customers, which enhances the buying experience and increases sales opportunities.</span></p><h2><strong style="color: rgb(13, 13, 13);">Improved Efficiency in Finance Offices</strong></h2><p><span style="color: rgb(13, 13, 13);">The streamlined and integrated nature of Tekion has led to marked improvements in dealership finance offices. Dealers have noted increases in revenue per transaction, with some experiencing a rise from an average of $1,400 to $2,000 per transaction.</span></p><h3><strong style="color: rgb(13, 13, 13);">Real-Time Operational Adjustments</strong></h3><p><span style="color: rgb(13, 13, 13);">Tekion's real-time data access allows dealerships to make immediate operational adjustments, improving efficiency and reducing downtime. This capability has led to a decrease in unallocated time, translating directly into cost savings and faster service delivery.</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong></h1><p><span style="color: rgb(13, 13, 13);">Tekion stands out in the dealer management system and automotive CRM landscape by providing dealerships with the tools they need to reduce costs and increase revenue effectively. Its use of advanced technologies like AI for personalized customer interactions and its integrated platform for reducing vendor dependency make it a compelling choice for dealers looking to improve their profitability in a competitive market. With Tekion, dealerships are not just surviving; they are thriving by making smarter, data-driven decisions that enhance both customer satisfaction and the bottom line.</span></p>

Tekion has emerged as a transformative force in dealership management systems (DMS) and automotive crm, enabling dealers to significantly cut costs and boost revenue.

Dealerships review Tekion DMS financial benefits

Boosting Dealership Profits: The Financial Benefits of Tekion Dealer Management System

Dealer Principal, Burns Chevrolet of Gaffney

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Burns Chevrolet of Gaffney, a dealership with a rich history dating back to 1923, has embraced Tekion, a modern dealership management system (DMS), revolutionizing their operations. This testimonial highlights how Tekion has not only streamlined their processes but also significantly boosted their financial performance and customer satisfaction.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Historical Context and Transformation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Deep-Rooted Legacy</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Burns Chevrolet of Gaffney's journey began nearly a century ago, with a long-standing commitment to quality and customer service. The transition to Tekion represents a pivotal moment in their history, embracing modern technology to enhance their legacy of service.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Revolutionary Implementation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion was a strategic move aimed at updating their DMS capabilities. The platform has proven to be a game-changer for the dealership, making their operations more efficient and significantly more effective than their previous systems.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Operational and Financial Improvements</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Cost Efficiency and Profitability</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion has allowed Burns Chevrolet to dramatically reduce the number of vendors they use by consolidating various services under one platform. This change has led to clear cost savings of thousands of dollars each month. Additionally, the dealership has witnessed an increase in revenue per transaction in their finance office, which speaks to the system's impact on enhancing profitability.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Streamlined Financial Reporting</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The speed and efficiency of financial reporting have greatly improved with Tekion. What used to take many days now takes less than two, thanks to the system's real-time data processing capabilities. This rapid turnaround is crucial for timely decision-making and operational agility.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Enhanced Customer Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Multi-Channel Communication</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion's integrated communication tools have transformed how Burns Chevrolet interacts with their customers. The ability to send communications via email and text directly from the system has enhanced the overall customer experience, making interactions smoother and more responsive.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Advanced Analytics for Better Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The dealership utilizes Tekion’s Advanced Analytics to gain a comprehensive view of their operations. This feature allows them to adjust business strategies effectively, ensuring that they meet customer needs efficiently and improve service delivery continually.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion at Burns Chevrolet of Gaffney is a testament to how longstanding businesses can leverage modern technology to stay relevant and competitive in a rapidly evolving industry. By enhancing operational efficiencies, financial performance, and customer satisfaction, Tekion has proven to be not just a tool but a transformational force for Burns Chevrolet of Gaffney.&nbsp;</span></p>

"It adds up to at least $3000, probably closer to $5000, in savings a month."

Burns Chevrolet of Gaffney has embraced Tekion, a modern dealership management system (DMS), to revolutionize their automotive retail operations. 